eco-bot: Technology for the Active Engagement of Consumers Towards Sustainable Energy {completed}

Eco-Bot utilizes recent advances in chatbot tools and advanced signal processing (i.e. energy disaggregation) using low-resolution smart meter-type data with the goal of changing their behaviour towards energy efficiency. Eco- Bot targets to a personalized virtual energy assistant to deliver information on itemized (appliance-level) energy usage through a chat-bot tool. The “chat-bot” functionality uses an attractive frontend interface, permitting seamless communication in a more natural and interactive way than a traditional mobile application, achieving a higher level of engagement with consumers than previous efforts (i.e. serious games, gamification, competitions or other interactive ICT), by adding a more engaging form of interaction with existing platforms that has been proven in different market settings.
PLEGMA was the technical manager of this project, building the backend infrastructure of the platform, handling all data collection and processing, ensuring GDPR compliance, implementing an anonymization process, in order to protect users’ privacy and confidentiality. The system followed a strict privacy and security policy, to ensure protection against unauthorized or unlawful processing and against accidental loss or damage, and all communications were encrypted.

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